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206-268-2424 - Opt. #2
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Unable To Hear Calls Ring in Amazon Connect or Google Voice / Microphone Issues

Modified on: Wed, Sep 20 2023 12:13 PM
In the Amazon Connect/Google Voice window you will see a little lock in the left hand side of the address bar. Click on that. 




In the drop down window, you should see both microphone and sound enabled as shown in the photo below. If you cannot hear calls ring, you may not have the sound option available at all or the option may be greyed out. 



If you have a greyed out sound option, toggle the switch on. 

If you do not have the Sound option available at all, click on Site Settings. 




This is going to take you to the Privacy and Security page for Amazon Connect / Google Voice. In the menu listed is Sound which will be set to Automatic. Choose Allow instead. 





Now go back to the Connect / Voice page and click the little lock again. You may get a notice to reload the site for the new settings to take effect. After that, you should have both microphone and sound settings enabled. 


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The above is also true for mic issues. Same process to enable the microphone settings. 


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If your sound settings are correct and you still cannot hear calls ring, signing out of Chrome and back in is the next thing to try. 


1. Go to your gmail page. 

2. Click on your icon next to the FCH logo. 

3. In the drop dowm menu, click Sign Out of All Accounts. 

4. Close Chrome completely. 

5. Reopen and sign back in. You will have to reauthenticate. (Remember that your username in MFA is NOT your whole email address.)

6. Check the AC sound settings again when you get it reopen. 

7. Have someone call you to test. 


If this does not work for you, please contact the Helpdesk @ helpdesk@fchn.com and we can look into sound/mic setting issues on your machine. 


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