AWS Thin Client Troubleshooting - Audio Disturbances

If you're experiencing audio issues with your WorkSpaces Thin Client, try one of the following procedures:

Check your WorkSpaces Thin Client device

Check that the audio USB headset is connected to the USB hub and that the USB hub is turned ON.
Check for supported peripheral devices to ensure that your device is supported.

If you are on the login screen of a VDI session

Select Settings at the top right of the screen.
Locate the device ID.
Run a diagnostic check and ensure that the device and advanced logging are both enabled.

If you are currently in a VDI session

Go to the toolbar on the right side of the screen.
Select Settings → Peripheral Devices → Audio.
Check that your USB headset is listed and that the volume is set to your desired level.
Check that the device is connected to Wi-Fi or Ethernet and that there is no issue with the connection to WorkSpaces.

If you are not currently in a VDI session

On the WorkSpaces login page, select Settings at the top right of the screen.
Locate the device ID.
Check that diagnostics and advanced logging are enabled.